Sirv takes your privacy seriously. This Privacy Policy explains what we do with the data collected through your use of this website.
Sirv is a trading name of Sirv Limited, a leading software company dedicated to rapidly delivering highly optimized product imagery either directly or through media viewers via a fast, global CDN. Sirv Limited is UK limited company (no. 06041171), registered at 9 Cowley Road, Oxford, Oxfordshire, OX4 1HP, United Kingdom.
We obtain data about you when you use our website, for example, when you create a Sirv account, submit payment information for an account or contact us via our contact and enquiry forms.
The personal data we collect might include your name, address, email address, IP address and information regarding what pages are accessed and when. If you make a purchase from our website, your card information is not held by us, it is collected by our third party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions, as explained below.
We may use your data to:
We review our retention periods for personally-identifying data on a regular basis. We are legally required to hold some types of data to fulfil our statutory obligations (such as UK tax and accounting records). We will hold your personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will not sell or rent your data to third parties.
We will not share your data with third parties for marketing purposes.
When you pay for a Sirv subscription in our checkout, your payment will be processed by a third party payment processor, who specializes in the secure online capture and processing of credit/debit card transactions.
We use Google Analytics to help us understand how our customers use our website. This data is anonymized and we are not able to trace your browsing activity to you. You can read more about how Google uses your personal information. You can opt-out of Google Analytics tracking.
We may transfer your personally-identifying data to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
If you provide feedback about our service, your comments, name and website address may be included in our marketing communications. We will ask you for permission before publishing any such information.
All data collected on this website is stored on restricted database servers.
Sirv takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Our webservers are located in Germany. Any personally-identifiable information you enter into the website will be transferred out of your country and into Germany. You consent to such transfer through your use of Sirv.
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for. For example, if you create a Sirv account, we retain profile information such as name and email in order to contact you about your account and provide services to you.
You may review, update, correct or delete your information, if not required to be retained by law or for legitimate business reasons.
You may delete your account at any time via the “Close this account” link on your Settings page. If you close your Sirv account, we will mark your account in our database as “Closed,” but will keep your account information in our database for 180 days. This is to deter fraud, by ensuring that persons who try to commit fraud are unable to avoid detection simply by closing their account and opening a new account. During this period, your personally identifiable information will not be used by us for any further purpose, except as necessary to prevent fraud and assist law enforcement, as required by law, or in accordance with this Privacy Policy.
If any security incident were to expose personally-identifying information, we will email those whose data was or may have been exposed, to explain what happened and describe any steps that might be required to secure their account. A description of the incident will also be published on our blog.
We send emails to our users and those who have subscribe to our newsletter, to keep them informed of their account usage and provide information about the service. You may opt-out of emails at any time via the unsubscribe link in each email.
We do not use cookies to deliver the core Sirv services, such as the Sirv image viewers.
We do use cookies and pixel tags on the sirv.com website to identify your IP address, browser type, domain name, and specific web pages through which you click. This data is used to help us look for trends to improve our website and your interactive experience. The cookies used by this website do not contain any personally identifying information or sensitive information. You can choose which cookies you accept from Sirv, by visiting our Cookie Settings page or you can instruct your browser to prompt you before accepting a cookie from any website you visit. If you do not accept cookies, you may not be able to use all portions of sirv.com or the functionality my.sirv.com.
You have rights with how your personal data is processed, which are described below. In some circumstances, we may not be able to fully comply with your requests, or we may ask you to provide us with additional information in connection with your request, which may be personal data, for example, if we need to verify your identity or the nature of your request. In such situations, however, we will still respond to let you know of our decision.
To make any of the requests described above, contact us at privacy@dev.sirv.com.
This privacy policy may be updated from time to time and changes will be posted on this page. The latest update was made on 14 October 2021.
If you have any questions about this policy or our site in general, please contact us.
